Frequently Asked Questions
Do I need an account to see prices?
Browsing is open to everyone. Wholesale (trade) pricing and checkout require an approved business account — apply online and we typically review applications within one business day.
How does volume pricing work?
Most products have tiered pricing — the more you buy, the lower the per-unit price. The applicable price updates automatically as you change quantity.
How fast do orders ship?
In-stock items generally ship within 1–2 business days. Lab-grown diamond and certified-stone orders may have item-specific lead times shown at checkout.
What is your return policy?
Unused items in original condition may be returned within 30 days. See our Returns & Exchanges page for full details.
How do I track my order?
Sign in and visit Order Status under My Account to see the latest status and tracking for every order.